I asked my friend and he don’t know the password. The progress bar ran for a while and a dialog box pop out saying “ Please enter the uninstall password“.

Found Symantec Endpoint Protection and I clicked on the Remove button. I went to Control Panel and ran the Programs and Features shortcut icon. I may as well uninstall the Symantec Endpoint Protection since it couldn’t update the virus definition to detect the latest virus and replace it with a free antivirus such as Avira, Avast, AVG or Microsoft Security Essentials. It is possible that the Symantec Endpoint Protection is installed as an unmanaged client but the virus definition hasn’t been updated for a very long time and I couldn’t manually update the signature from the LiveUpdate program. I checked his computer and there is an enterprise version of antivirus called Symantec Endpoint Protection (SEP) installed but there were no Symantec Endpoint Protection Manager which acts as a server to manage the SEP clients on the network. An old friend contacted me today and asked me to help him to remove a virus infection on his desktop.

Symantec endpoint removal tool